Clarify Medical: Connected light therapy system for skin disease treatment
Clarify Medical’s FDA-cleared home light therapy system provides localized phototherapy for skin conditions including psoriasis, vitiligo and eczema. Doctors prescribe the treatment, but patients are then able to use an app on their own smartphones to manage the dose, frequency, and duration of UVB light therapy while at home.
Scott Thielman of Product Creation Studio recently explained in a Medical Design & Outsourcing contribution that user feedback is an important part of Clarify Medical’s business model.
“Activating the device puts the Clarify team in close contact with the patient through a company-based (rather than outsourced) customer care center and a smartphone app,” Thielman said. “The email and phone calls Clarify employs to train users have also led to bug fixes, app refinements, and even firmware updates. The app allows the company to monitor patient usage, and non-compliant users receive additional coaching and training.”