2. Be personable to employees.

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“One of my big takeaways with 110 [employees] is when I give someone a tour, they’re always amazed that I know everybody’s name. It’s important. I don’t want to be distant. I want to be approachable,” Crainich said. “I want to be able to find out what’s going on. If I get a call at 5 at night and need to answer somebody’s question, I don’t want to have to go downstairs to introduce myself to the second shift. I want to be able to go down and have a conversation.”
Thomas Osypka shared the same sentiment about treating employees and customers with the highest respect and never underestimating anyone.
“Over the years I’ve learned that the small customers can eventually grow to become very large partners,” said Osypka.
Lucas Karabin’s father also taught him to be honest and treat everyone at the company with respect.
“[My dad] is very charitable with giving people the opportunity to prove themselves. Sometimes people recognize that, and sometimes they don’t, from an employers standpoint,” Karabin said. “We try to install some confidence in the person to take on things that they normally wouldn’t do and giving them responsibility.”