NEW YORK, Aug. 24 /PRNewswire/ — NacTel (North Atlantic
Communications), a leading provider of enterprise
telecommunications and data systems has successfully installed and
integrated a new state-of-the-art customer communications system
for Drive Medical Design & Manufacturing, one of the fastest
growing durable medical equipment companies in the world.
Drive Medical needed a sophisticated feature set to serve its
customers, and chose the ShoreTel UC system, a brilliantly simple
unified communication (UC) solution based on its award-winning IP
business phone system, installed by NacTel.
ShoreTel’s unique distributed architecture offers an
appliance-based network with built in N+1 redundancy, rather than a
more complex server-based network. In a typical Nx2 or 2N network,
equipment is typically doubled, which is expensive and highly
inefficient. ShoreTel’s easy-to-use management interface offers a
single image across all appliances with distributed processing, so
there is no single point of failure. By adding just one additional
appliance — the “1” of the N+1 technology — any failure
is handled, creating redundancy throughout the entire system.
As part of its all-in-one solution, Drive Medical chose the
ShoreTel Enterprise Contact Center to link its corporate office in
Port Washington, NY with four discrete locations in Hauppauge, NY,
Pico Rivera, CA, Toronto, CANADA and Atlanta, GA, all with more
than 200 users. The ShoreTel Enterprise Contact Center offers
many features critical to boosting Drive Medical’s sales, marketing
and support effort including:
- Seamless movement across all locations so that when New York
closes at 5 EST, calls would be rerouted to California for the next
three hours. - Routing to telecommuter agents across the US and United
Kingdom. - Dynamic Priority Routing that includes all rule-based routing,
but with additional highly flexible r‘/>”/>
