Epec recently announced that it has released its newest version of its Customer Portal.
The company first released the Customer Portal in May 2015. After numerous usability complaints from customers, Epec’s ERP administrator and marketing team performed a design overhaul to make the site more user friendly. The team completely rebuilt the Customer Portal website over a three-month period.
“Through customer feedback, we came to understand that our site wasn’t the most user-friendly portal available, changing the front-end UI look and feel was a must to help our customer get the most benefit from using the portal,” Keith Araujo, director of marketing at Epec, said.
Epec’s Customer Portal allows users to view open and paid invoices, pay invoices online, view credit memos and apply credit to an open order and running statements. The new website also allows customers to view and print packing slips or COC documents, review quote history, view open and past orders and expedite orders online
“The ability to expedite your order online has been a huge help to many of our customers. Email can be cumbersome to manage urgent requirements like an expedite. By having customers submit these requests through our portal, we have been able to cut response time in half,” Julie Das Neves, customer service assistant manager at Epec, said.
The company is also investing in cloud-based software to make the customer experience easier.
“In this day and age, our customers’ needs are continually changing. With investment in cloud-based software and by having an online option as well as the traditional customer service model gives our customers the option to choose what works best for them,” CEO of Epec Ed McMahon said.