CHARLOTTE, N.C., June 30, 2011 /PRNewswire/ — Global Medical
Imaging (GMI), has just launched the world’s first ultrasound
technical support and training application. The GMI App allows
customer access to on-demand training and troubleshooting videos
and includes an “ultrasound maintenance 101” series of modules for
the most prevalent ultrasound platforms in use.
The GMI App allows customers to instantly download or stream
video training content and contains detailed instructions for
replacing parts, reloading software, and calibration of the
following ultrasound models: GE Logiq 9; GE Vivid 7; Philips
iU-22 & iE-33; GE Voluson 730; HP 5500; HDI 5000; and Acuson
Sequoia.
According to Ryan Dienst, President of GMI, “Our team has just
returned from debuting the GMI App to industry thought leaders
gathered for the AAMI 2011 Conference & Expo in San Antonio.
Being the first in the health care industry to leverage this
technology, we were not surprised that our App was very
enthusiastically received. It allows us to share critical knowledge
with our customers – literally putting it into their hands
when they need it.”
Dienst continued, “We form partnerships with clinical
engineering teams – essentially becoming an extension of
their staff. So, when we sensed a common thread across the
ultrasound industry, indicating the lack of on-demand training, we
responded. It’s an example of how we continuously find ways to
share the intellectual property we possess and empower our
customers to successfully service their own equipment. When
customers buy parts and get technical support from our team we’ll
now ship product and also send a link to an instructional video
along with the necessary documentation. It’s a real value-add for
our transactional customers as world-class subject matter experts
are now available to their teams 24-7. That translates to
increasing the speed at which they can make repairs.
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