LabConnect has completed its annual client satisfaction survey, conducted by SCORR Marketing’s market intelligence group.
The survey identified factors sponsors consider the most important when selecting a central laboratory: laboratory kit quality/accuracy; kit-to-site timeliness; accuracy of electronic data transfer; logistics handling; and experienced staff.
LabConnect’s other identified strengths include the company’s study startup process, test menu and specialized testing capabilities. With more than 4,000 validated tests across its vast network, LabConnect offers specialized oncology assays and biomarker and pharmacokinetic analyses as well as method development services.
Additionally, LabConnect’s laboratory kits and client service staff were considered the best among other leading providers. For collection kits and supplies, LabConnect boasts a 99.8 percent on-time delivery rate.