Medical Design and Outsourcing

  • Home
  • Medical Device Business
    • Mergers & Acquisitions
    • Financial
    • Regulatory
  • Applications
    • Cardiovascular
    • Devices
    • Imaging
    • Implantables
    • Medical Equipment
    • Orthopedic
    • Surgical
  • Technologies
    • Contract Manufacturing
    • Components
    • Electronics
    • Extrusions
    • Materials
    • Motion Control
    • Prototyping
    • Pumps
    • Tubing
  • Med Tech Resources
    • DeviceTalks Tuesdays
    • Digital Editions
    • eBooks
    • Manufacturer Search
    • Medical Device Handbook
    • MedTech 100 Index
    • Podcasts
    • Print Subscription
    • The Big 100
    • Webinars / Digital Events
    • Whitepapers
    • Video
  • 2022 Leadership in MedTech
    • 2022 Leadership Voting!
    • 2021 Winners
    • 2020 Winners
  • Women in Medtech

Study reveals patient caregivers critique patient satisfaction harsher than suspected

July 25, 2016 By Rogene Evans

Screenshot 2016-07-25 13.37.36Today, more than ever, hospitals ‘live and die’ by patient discharge satisfaction numbers. Yet, a recent independent research study reveals the patient caregiver who accompanies the patient during an overnight hospital stay is far more critical in judging patient satisfaction–therefore affecting reimbursement and long-term image/reputation of the hospital–than hospitals might have suspected. But technology may hold the key to addressing the challenge.

The Amplion Clinical Communications study found that a majority of patients (60%) across the United States have loved ones (family, friends or professional patient advocates) actively supporting them during hospital stays.  In nearly every category surveyed in the study, the patient caregiver graded the nursing staff lower in meeting patient’s needs than patients did.  In addition, fewer caregivers (46%) than patients (63%) said they were highly likely to recommend the hospital based on their perception.

When industry research affirms that nearly half of all patient satisfaction surveys today are answered not by the patient but by the patient caregiver, these results do not bode well for the hospital’s patient satisfaction record and its hope to maximize reimbursement.  But new clinical technology that supports nursing teams may be the answer. The study included a quantitative survey of 1,000 patients and caregivers at hospitals across the country and qualitative interviews that more deeply explored the quantitative findings.

The research effort was intended to document issues around communications with hospital staff, particularly nursing staff responsiveness to patient calls, requests and perceptions of nursing care.  The study has since been developed into an eBook, “Your Toughest Customers,” that provides focus group anecdotes about the participants’ care experiences, insights about this revelation from several industry experts and the study’s hard-and fast statistics.

The investigation makes five recommendations that hospitals should adopt if they want to increase patient satisfaction scores given this new perspective.

  • Turn caregivers into allies.  Educate the staff to the importance of including caregivers in caring for patients both in the hospital and at home.  As partners, these individuals can be significant supporters to nurses’ efforts to provide quality patient care.
  • Prepare the clinical staff to work with caregivers.  Build an empathic clinical staff that can effectively deliver care to the patient while also providing attention to the caregiver.  More and more, the patient caregiver is becoming a key judge of care quality.
  • Create a culture of shared accountability.  A superior nursing team will help each other respond to patient needs, not ignore a patient’s call because “he’s not my patient.”
  • Understand how caregivers impact hospital image and reimbursement.  Every impression matters.  Poor performance by a member of the nursing team can degrade the entire team’s performance.  Hospitals should recruit, train and retain staff that understand the service side of the care experience.
  • Provide consistent quality patient care.  Hard wire consistency into patient care.  Ensure quality patient engagement is replicated throughout the care team, measuring for effectiveness and tracking for improvement.

The study also emphasized that in addition to training, hospitals need to embrace technology that facilitates better patient care and patient caregiver attention.

Amplion Clinical Communications
amplionalert.com

Related Articles Read More >

A portrait of AcuityMD co-founder and CEO Michael Monovoukas
Device commercialization platform AcuityMD raises $31M Series A to fund R&D engineer hiring
Harvard Science and Engineering Complex SEC SEAS Harvard John A. Paulson School of Engineering and Applied Sciences
Here’s where Harvard’s engineering dean sees medtech research going
An illustration of a cloud-shaped room filled with medical devices
The cloud is transforming medtech: Amazon, Microsoft, Google, J&J, Philips and GE Healthcare leaders explain
MIT GI pressure detection device
MIT researchers think their tube-based device could improve gastrointestinal disorder diagnosis

DeviceTalks Weekly.

May 13, 2022
Our Pre-Post-DeviceTalks Boston episode, also MedtronicTalks replay with Gastro CMO Austin Chiang
See More >

MDO Digital Edition

Digital Edition

Subscribe to Medical Design & Outsourcing. Bookmark, share and interact with the leading medical design engineering magazine today.

MEDTECH 100 INDEX

Medtech 100 logo
Market Summary > Current Price
The MedTech 100 is a financial index calculated using the BIG100 companies covered in Medical Design and Outsourcing.
DeviceTalks

DeviceTalks is a conversation among medical technology leaders. It's events, podcasts, webinars and one-on-one exchanges of ideas & insights.

DeviceTalks

New MedTech Resource

Medical Tubing

Enewsletter Subscriptions

Enewsletter Subscriptions

MassDevice

Mass Device

The Medical Device Business Journal. MassDevice is the leading medical device news business journal telling the stories of the devices that save lives.

Visit Website
MDO ad
Medical Design and Outsourcing
  • MassDevice
  • DeviceTalks
  • MedTech 100 Index
  • Medical Tubing + Extrusion
  • Drug Delivery Business News
  • Drug Discovery & Development
  • Pharmaceutical Processing World
  • R&D World
  • About Us/Contact
  • Advertise With Us
  • Subscribe to Print Magazine
  • Subscribe to E-newsletter
  • Attend our Monthly Webinars
  • Listen to our Weekly Podcasts
  • Join our DeviceTalks Tuesdays Discussion

Copyright © 2022 WTWH Media, LLC. All Rights Reserved. Site Map | Privacy Policy | RSS

Search Medical Design & Outsourcing

  • Home
  • Medical Device Business
    • Mergers & Acquisitions
    • Financial
    • Regulatory
  • Applications
    • Cardiovascular
    • Devices
    • Imaging
    • Implantables
    • Medical Equipment
    • Orthopedic
    • Surgical
  • Technologies
    • Contract Manufacturing
    • Components
    • Electronics
    • Extrusions
    • Materials
    • Motion Control
    • Prototyping
    • Pumps
    • Tubing
  • Med Tech Resources
    • DeviceTalks Tuesdays
    • Digital Editions
    • eBooks
    • Manufacturer Search
    • Medical Device Handbook
    • MedTech 100 Index
    • Podcasts
    • Print Subscription
    • The Big 100
    • Webinars / Digital Events
    • Whitepapers
    • Video
  • 2022 Leadership in MedTech
    • 2022 Leadership Voting!
    • 2021 Winners
    • 2020 Winners
  • Women in Medtech