DALLAS, March 8, 2011 /PRNewswire/ — Hospitals using
interactive technology to communicate with patients increased
patient satisfaction scores by approximately 10% and increased
satisfaction with hospital educational materials and courses by as
much as 42%, according to a white paper released by The Beryl
Institute.
(Logo: http://photos.prnewswire.com/prnh/20100412/DA84842LOGO)
The publication examines how interactive technology is used in
six hospital systems to improve patient satisfaction, especially
scores from the industry-standard Hospital Consumer Assessment of
Healthcare Providers and Systems (HCAHPS). Each hospital examined
used technology from Skylight Healthcare Systems, an interactive
patient technology company that installs and operates interactive
monitors in hospitals.
“Without a doubt, the positive patient experience generated from
the use of interactive patient technology in the hospitals is
significant, as shown by the 10% increase in patient satisfaction
scores,” said Jason Wolf, executive director of The Beryl
Institute. “Research shows that improving the patients’ perception
of the care they receive is a major goal for healthcare systems
across the country, and the case studies presented in this white
paper show how modern technology can be used effectively.”
Interactive patient technology gives patients faster access to
hospital staff and services. Through the use of interactive in-room
monitors, patients at the six hospitals were able to ask and
receive a response to a variety of questions, including questions
about their care, the hospital’s food menu and to request minor
services. Through the interactive monitors, patients were also able
to submit feedback, to make requests, and to access health
education information about the care they received and the steps
they needed to take once disc
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