Medical Design and Outsourcing

  • Home
  • Medical Device Business
    • Mergers & Acquisitions
    • Financial
    • Regulatory
  • Applications
    • Cardiovascular
    • Devices
    • Imaging
    • Implantables
    • Medical Equipment
    • Orthopedic
    • Surgical
  • Technologies
    • Contract Manufacturing
    • Components
    • Electronics
    • Extrusions
    • Materials
    • Motion Control
    • Prototyping
    • Pumps
    • Tubing
  • Med Tech Resources
    • Subscribe to Print Magazine
    • DeviceTalks Tuesdays
    • Digital Editions
    • eBooks
    • Manufacturer Search
    • Medical Device Handbook
    • MedTech 100 Index
    • Podcasts
    • Print Subscription
    • The Big 100
    • Webinars / Digital Events
    • Whitepapers
    • Video
  • 2022 Leadership in MedTech
    • 2022 Leadership Voting!
    • 2021 Winners
    • 2020 Winners
  • Women in Medtech

Varian Enables HIPAA Compliance and Optimizes Customer Service with the Axeda Machine Cloud

May 8, 2013 By the Associated Press

Axeda Corporation, the leading provider of cloud-based service and software for managing connected products and delivering machine-to-machine (M2M) applications, today announced that Varian Medical Systems, a leading manufacturer of medical devices and software for treating cancer and other medical conditions, has deployed a new helpdesk customer service tool, SmartConnect Bridge, using Axeda Machine Cloud technology.

SmartConnect Bridge  gives Varian’s helpdesk staff direct access to hospital workstations, allowing them to remotely audit devices and applications, quickly diagnosis issues, and fix problems without having to send a technician to the site. By enabling direct, real-time access to customer workstations, the solution helps Varian efficiently solve machine issues while improving response time in emergency situations.

“Machine downtime anywhere is frustrating, but in a hospital it is especially problematic, as it can interfere with optimum patient experience,” said Dan DuBeau, Program Manager at Varian. “With SmartConnect Bridge, we can we address urgent issues instantly – alleviating stress and providing the highest level of service possible.” SmartConnect Bridge also facilitates a quick and easy audit of machine updates – satisfying HIPAA requirements and enabling technicians to authenticate the customer and the machine. The solution matches the workstation’s ID to Varian’s database in SAP, allowing the help desk technician to identify the customer, even if the workstation has never been accessed by a Varian technician.

Connected Machines: What’s Behind Adoption In a recent survey from INEX Advisors and Connected World Magazine, M2M adopters cited ‘regulatory compliance’ as the top strategic initiative driving their organization’s investment in M2M.

“The medical device industry clearly demonstrates how real-time access to machine data can dramatically improve countless processes throughout an organization – beyond service, including compliance, finance, sales, and marketing,” said John Carroll, CEO, The Service Council.  “By fully leveraging Big Machine Data, connected enterprises like Varian are providing world-class customer service while streamlining their own operations.” Both Varian and hospital IT staffs experienced impressive results in early pilots with SmartConnect Bridge, including: — Considerably reduced number of onsite service calls and travel, labor, and maintenance costs.

— Faster response and remediation of machine issues – dramatically increasing machine uptime and improving satisfaction of hospital staff and patients.

— Fast and easy workstation audits and access to SAP data – streamlining compliance with HIPAA regulations.

“Our initiative with Varian demonstrates the ways Axeda is working with customers and partners to find new ways to enable innovation,” said Bill Zujewski, CMO and executive vice president for product strategy at Axeda.  “There is tremendous opportunity to add real value across a connected hospital environment.” About Axeda Axeda provides the leading cloud-based service and software for managing connected products and implementing innovative M2M applications – significantly reducing the cost and complexity of connecting and remotely servicing the products of the world’s leading companies. Axeda customers use its M2M application enablement platform to deliver innovative M2M solutions and optimize their business processes with data from their connected products.

By relying on the Axeda@ Platform to power their connected products, companies are transforming their business by improving customer satisfaction, reducing costs, and generating new sources of revenue.

The M2M solutions behind these connected products range from remote service, fleet management, usage-based insurance, asset tracking, mHealth, and more. Join our developer community at: http://developer.axeda.com and learn more at www.axeda.com.

Related Articles Read More >

TE Connectivity opens global medical device prototyping center in Ireland
Prix Galien USA 2022 nominees
The 24 best medical device innovations of 2022
A portrait of Ellen Roche, MIT School of Engineering associate professor
New implant design prevents scar tissue without drugs, MIT says
UMN artificial blood vessel clinical trial
Minnesota researchers awarded $3.7M grant for artificial, bioengineered blood vessel clinical trial

DeviceTalks Weekly.

August 12, 2022
DTW – Medtronic’s Mauri brings years of patient care to top clinical, regulatory, scientific post
See More >

MDO Digital Edition

Digital Edition

Subscribe to Medical Design & Outsourcing. Bookmark, share and interact with the leading medical design engineering magazine today.

MEDTECH 100 INDEX

Medtech 100 logo
Market Summary > Current Price
The MedTech 100 is a financial index calculated using the BIG100 companies covered in Medical Design and Outsourcing.
DeviceTalks

DeviceTalks is a conversation among medical technology leaders. It's events, podcasts, webinars and one-on-one exchanges of ideas & insights.

DeviceTalks

New MedTech Resource

Medical Tubing

Enewsletter Subscriptions

Enewsletter Subscriptions

MassDevice

Mass Device

The Medical Device Business Journal. MassDevice is the leading medical device news business journal telling the stories of the devices that save lives.

Visit Website
MDO ad
Medical Design and Outsourcing
  • MassDevice
  • DeviceTalks
  • MedTech100 Index
  • Medical Tubing + Extrusion
  • Medical Design Sourcing
  • Drug Delivery Business News
  • Drug Discovery & Development
  • Pharmaceutical Processing World
  • R&D World
  • About Us/Contact
  • Advertise With Us
  • Subscribe to Print Magazine
  • Subscribe to E-newsletter
  • Attend our Monthly Webinars
  • Listen to our Weekly Podcasts
  • Join our DeviceTalks Tuesdays Discussion

Copyright © 2022 WTWH Media, LLC. All Rights Reserved. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of WTWH Media LLC. Site Map | Privacy Policy | RSS

Search Medical Design & Outsourcing

  • Home
  • Medical Device Business
    • Mergers & Acquisitions
    • Financial
    • Regulatory
  • Applications
    • Cardiovascular
    • Devices
    • Imaging
    • Implantables
    • Medical Equipment
    • Orthopedic
    • Surgical
  • Technologies
    • Contract Manufacturing
    • Components
    • Electronics
    • Extrusions
    • Materials
    • Motion Control
    • Prototyping
    • Pumps
    • Tubing
  • Med Tech Resources
    • Subscribe to Print Magazine
    • DeviceTalks Tuesdays
    • Digital Editions
    • eBooks
    • Manufacturer Search
    • Medical Device Handbook
    • MedTech 100 Index
    • Podcasts
    • Print Subscription
    • The Big 100
    • Webinars / Digital Events
    • Whitepapers
    • Video
  • 2022 Leadership in MedTech
    • 2022 Leadership Voting!
    • 2021 Winners
    • 2020 Winners
  • Women in Medtech