JACKSONVILLE, Fla., July 5, 2011 /PRNewswire/ — MSC Care
Management, a national leader in delivery of medical products and
care management solutions to the workers’ compensation industry,
has launched a new real-time online communication and referral
management system to help relieve the administrative burden for
claims adjusters and nurse case managers.
MSC CareConnect is a proprietary online tool that allows for
faster and more efficient claims management. Authorized claims
professionals can log in to the secure, Web-based interface from
anywhere to review and approve referrals. In addition to managing
referrals, claims professionals receive email notifications of
status updates, authorization alerts, rental management prompts and
links to claimant-specific referral history. The MSC CareConnect
solution enables real-time, online management at different phases
throughout the referral lifecycle.
“Our customers tell us that 70 to 90 percent of payors’
administrative overhead is attributed to claims handling. MSC
CareConnect is a powerful solution that can significantly reduce
this burden,” said Joe Delaney, President and CEO of MSC Care
Management. “As the industry increasingly needs improved efficiency
at the desk level, MSC continues to offer reliable, trusted
resources to our customers.”
During the development phase of the MSC CareConnect system,
pilot program participants were most impressed with access to
immediate updates at the stroke of a key. The ability to receive
referral notifications via email and to authorize or decline
services online significantly reduces the daily volume of phone
calls and stacks of paper required for management of workers’
compensation claims. MSC CareConnect allows claims professionals to
have access to the information online at any time.
The unique, efficiency-enhancing features of MSC CareConnect
include:
- Online processing of medical equipment or service re
‘/>”/>
