MOUNTAIN VIEW, Calif., June 29, 2011 /PRNewswire/ — ZONARE
Medical Systems, a global developer of high-end ultrasound systems,
today announced it ranked highest in performance across a number of
clinical applications and ranked first or second in several
customer support and service categories in the KLAS
“Ultrasound 2011: Innovation on the Move” report.
According to KLAS, a research firm specializing in monitoring
and reporting the performance of information technology and medical
imaging vendors in the healthcare field, ZONARE has moved from a
point-of-care solution to a real option in general imaging with
strong performance across a variety of clinical applications.
In the report, ZONARE outperformed other vendors in several
aspects of the “Service & Support” category, including “Quality
of Phone/Web Service” and “Proactive Service”. In the “Sales
& Contracting” categories, ZONARE achieved a 100 percent
ranking in the “avoids nickel-and-diming” grouping.
“This is consistent with our exclusive ultrasound focus and
commitment to being an easy company with which to do business.
Our goal is for every ZONARE user to have a positive customer
experience, which starts in the sales and contracting process and
continues with stellar system performance and industry leading
support and service,” said Jay D. Miller, president and CEO of
ZONARE. “We are extremely gratified that ZONARE has been
recognized again for outstanding customer satisfaction and loyalty
and we will continue to work hard to maintain that trust among our
The “Ultrasound 2011: Innovation on the Move” report from KLAS
focused on system size, penetration, and image quality as the
volume of ultrasound exams increases. KLAS interviewed health care
providers on their need for systems that can perform across
multiple specialties and that are easy to move because some of the
increase means that ultrasound is being utilized in mo