1. Be fair.
Dennis Tully, president of MTD Micro Molding, is fair with everyone and he credits his father with teaching him that lesson.
“Be fair – not only with your customers but also with your employees,” Tully said. “If you treat everyone in a fair manner, you’re going to have an easy time maintaining your employees, and you’ll have a chance at maintaining your customer base for the long term.”
Things happen all the time, Tully said, and disagreements can easily be handled if there is fairness on both sides.
“I think that’s been a very important lesson and a good driver for us, because when we get into a situation or we have to negotiate our way out, we always try to be fair,” he said.